General Terms and Conditions of Sale

Important GDPR (General Data Protection Regulation)

Rabbits Concept Store applies the regulations on the protection of personal data RGPD, we invite you to read our Privacy Policy which is part of our Terms and Conditions of Sale

RABBITS CONCEPT STORE General Conditions of Sale for the site

1. Preamble
These general conditions of sale (hereinafter referred to as “Conditions”) are concluded between On the one hand, RABBITS CONCEPT STORE,

Rabbits Concept Store is an SAS with a capital of € 2,000, registered in the Saint Etienne Trade and Companies Register
under the number Siret 85199013500010.
APE code = 4791B
Its registered office is at 34 grande rue de Randan 42110 Feurs.
President of the SAS: Véronique Simo
Telephone: +33 (0) 6 23 81 06 96

hereinafter referred to as “RABBITS CONCEPT STORE”,
And on the other hand, people, private or not, wishing to make a purchase via the online sales site (Internet)
hereinafter referred to as the “Customers” or the “Customer” individually.
RABBITS CONCEPT STORE and Customers together hereinafter referred to as the “Parties”
The website hereinafter commonly referred to as the “RABBITS CONCEPT STORE Website”
The delivery of parcels can be carried out territorially only in metropolitan France and European countries if available in the choice of the countries of delivery. For any other country, it is necessary to contact in advance RABBITS CONCEPT STORE
RABBITS CONCEPT STORE offers its products exclusively remotely either via the Internet network (Sites or e-mail), by telephone or by post
RABBITS CONCEPT STORE does not have a shop outside of its websites. All products sold by RABBITS CONCEPT STORE are listed on the Company’s Websites (hereinafter referred to as “Products”). RABBITS CONCEPT STORE does not distribute a paper catalog.

2. Purpose
The present general conditions aim to define the terms of sale between RABBITS CONCEPT STORE and its Customers, from the order to the delivery, through the use of the services made available by RABBITS CONCEPT STORE and by the payment.
They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the Parties.
If these were to be different depending on the quality of the Client, individual or company, these differences would be clearly mentioned.

3. scope
These Terms and Conditions govern the sale of the Products on the RABBITS CONCEPT STORE Sites on the date of placing the order by the Customer. They apply to all order methods offered by RABBITS CONCEPT STORE, whether the order has been placed over the Internet, by e-mail, by phone or by post. If the present Conditions were to be different according to the way of placing the order, these differences would be clearly mentioned.

4. Order taking
Any purchase order signed by the click of validation constitutes an irrevocable commitment of the customer which can be put in question only in the case exhaustively envisaged in the present contract with the article “Right of retraction”.

5. The order
Ability to contract:
The purchase of a product located on the sites of the company RABBITS CONCEPT STORE is not an act of management of daily life, any customer of the company RABBITS CONCEPT STORE declares having the capacity to contract under the conditions described below, that is to say to be emancipated minor or to have the legal majority and not to be protected within the meaning of the law.
RABBITS CONCEPT STORE reserves the right to refuse any Order from a Customer with whom there is or would appear during the processing of an Order a dispute, in particular a dispute payment.

Acceptance of Terms by the Customer:
These Terms may be read directly on the RABBITS CONCEPT STORE website. On request of the Customer, they can also be sent by e-mail, by fax or by post.
The fact for the Customer to check the box “I have read the general conditions of sale and I accept them” before confirming his order automatically implies the express acceptance by it and without restriction or reservation of these Conditions. The Customer acknowledges by this act that he has read and understood these Terms and accept them.
The purchase by email, telephone, or postal mail also implies the acceptance of these Conditions which he acknowledges having read, understood and accepted in the aforementioned conditions..

Product features:
In accordance with the Consumer law, RABBITS CONCEPT STORE endeavors to provide the Product Data Sheets with the essential characteristics of the Products that the Customer should be aware of. RABBITS CONCEPT STORE reserves the right to modify the assortment of Products based on constraints related to its suppliers.
The information and characteristics are those given by the suppliers. RABBITS CONCEPT STORE is in no way responsible for the erroneous data transmitted by the suppliers.
The photographs and graphics presented on the sites or in the emails sent by RABBITS CONCEPT STORE are only given as an indication. In particular, the difference in perception of shapes and colors between the photographs or graphics presented and the Products can not engage the responsibility of RABBITS CONCEPT STORE.
RABBITS CONCEPT STORE will make every effort to ensure that the photographic representation of the Products on the RABBITS CONCEPT STORE Sites is as accurate as possible. It is possible, however, that the perception of the Product (s) does not fully correspond to the Product (s).
Unless otherwise specified in the RABBITS CONCEPT STORE Sites, all Products sold by RABBITS CONCEPT STORE are new, and comply with the legislation of the European Community in force and the standards applicable in France.

Refusal of an order:
RABBITS CONCEPT STORE reserves the right not to confirm an order for any reason whatsoever, including in particular to a problem of supply of products, or to a problem concerning the order received.

The prices of the Products are indicated in euros, all taxes included and excluding shipping costs. They take into account the VAT applicable on the day of the order. Any change in the applicable rate may be reflected in the prices of the Products after the effective date of the new applicable rate.
The VAT rate applied is as a percentage of the value of goods sold, of 20.00% for any delivery in Metropolitan France and Europe

Shipping :
The shipping costs are billed to the Customer according to the weight and dimensions of the package, the place of delivery and the carrier.
They are indicated to the Customer before the final registration of the order.

Product Availability:
The vast majority of products on are available and in stock. The stock is kept up to date in real time, according to orders. No orders will be taken for orders that are no longer available in stock. In case of error on the stock, the customer will be immediately refunded his order, without charge, and without any compensation (except the full refund of the Order) can not be claimed by the customer.

Registration / order confirmation
An email is automatically sent to the Customer to inform him of the registration of his order provided that the email address indicated in the registration form does not contain an error. This letter serves as confirmation of

  1. Payment
    Means of payment :
    When a Customer is an individual, he can pay for his order:
    – Online on the RABBITS CONCEPT STORE website by credit or debit card (credit card, Visa card, Eurocard, Mastercard) via the secure PayPal application or Stripe.

The transaction is made via Paypal or Stripe which only has the banking information provided on the site at the time of payment.
It is not necessary to have a PayPal account to pay by credit card.

  1. The delivery
    An email is automatically sent to the Customer at the time of shipment of the Products provided that the email address indicated in the registration form does not contain an error.
    Delivery time : All orders placed on the website RABBITS CONCEPT STORE will be shipped, for products in stock, within 48 hours. To this delay is added the delivery times. As an indication this delay is 48 hours (Colissimo for Europe)

Data needed for delivery:
RABBITS CONCEPT STORAGE reminds its customers that:

– The delivery address (must be different from the billing address) – For a delivery by appointment, the Customer must clearly inform a fixed telephone number and / or mobile phone to which it is easily reachable;

– For a cumbersome product delivery, it is the Customer’s responsibility to ensure the accessibility conditions of the place, floor or delivery piece and inform RABBITS CONCEPT STORE or the carrier when making appointments. If delivery could not be made for reasons of accessibility, RABBITS CONCEPT STORE can not be held responsible.

– An error in the delivery address, the place of delivery, the accessibility of the place, the telephone number for making an appointment, the absence of the Customer at the fixed appointment, or any other problem that gives rise to the need to make a new delivery may be billed at the actual expense of the new delivery, the payment of these additional costs only allowing the new delivery.
In the event of delays, damages, total or partial losses, or of some other problem, it is the customer to exert any recourse with the carrier without the responsibility of RABBITS CONCEPT STORE being able to be questioned.
Therefore, during delivery, RABBITS CONCEPT STORE recommends to the customer to proceed to the recognition of the condition of the delivered products before signing the acknowledgment of receipt of the parcel.
If he finds anomalies, he must refuse the delivery of the products or issue handwritten, accurate, and dated reservations. These reservations must be confirmed with the carrier by registered letter with acknowledgment of receipt within three (3) business days of delivery of the products. A copy will be sent to RABBITS CONCEPT STORE.

8. Force majeure

Expressly are considered as cases of force majeure, besides those usually retained by the jurisprudence of the French Courts and tribunals,
– total or partial strikes, internal or external to the company, blockage of means of transport or supply for any reason whatsoever, governmental or legal restrictions, computer breakdowns, blockage of telecommunications including networks and in particular Internet.
The occurrence of a case of force majeure will suspend, as of right, the execution of the order.
If beyond a period of three (3) months, the parties note the persistence of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.

9. Complaint for non-compliance
Complaints for nonconformity of the products delivered with the order must be made in writing directly to RABBITS CONCEPT STORE immediately upon receipt. The customer must keep the packaging and the packing slip.
In case of error on the product, the customer agrees to return said product or products concerned within 7 days of receipt to RABBITS CONCEPT STORE under the condition that they are returned without opening their packaging, in their original condition and packaging with the accompanying documents.
Upon receipt of the product in good and due form, RABBITS CONCEPT STORE will return, at its expense, the product initially ordered.

10. Right to retract
The customer has, within a period of 14 fourteen days from the delivery of his order, a right of return, at his expenses, for exchange or refund, products that do not suit him in accordance with the law of the Consumer Code.
If this period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day.
All returns must be the subject of written information from the customer and prior agreement of RABBITS CONCEPT STORE
The returned product must be in its original condition and packaging. It must not have been used, nor have suffered deterioration as minimal as it is and be in a state of perfect cleanliness.

The shipment must be done with a shipment followed or recommended to

Rabbits Concept Store

34 grand rue de Randan

42110 – Feurs


This right of withdrawal is exercised without penalty, except for the cost of return.
Within a maximum period of 30 days from receipt of the product, the customer will be refunded sums paid.
For this purpose, he will communicate to RABBITS CONCEPT STORE his bank details, or an Email for refund on his PayPal account.

Any damage found of a product upon return to a problem of level of packaging not respected may result in a partial refund or non-refund of the product in case of impossibility of resale in the state or in case of aggravation of the problem indicated technique.

11. guarantee
In order to avoid any inconvenience the products are checked before their shipment.
However, the customer benefits from a contractual guarantee against all the defects which the product delivered could present during a period of 3 months from the delivery subject to a normal use and in conformity with the recommendations stated in the documents related to the products and instructions for use.
In any case, the products sold benefit from the legal warranty against hidden defects provided by the law.
Finally, some products have an extended warranty. In these cases, the terms and duration of the warranty are specified in the warranty card delivered with the product. This one does not cover the damage, breaks or malfunctions due to non observance of the precautions of use.
For the implementation of the guarantee, the customer returns the product to RABBITS CONCEPT STORE at his expense by attaching the original invoice.
The product will be exchanged for an identical product and sent to the customer at the expense of RABBITS CONCEPT STORE, except in case of out of stock or disappearance of the product range proposed by RABBITS CONCEPT STORE. In the latter case, RABBITS CONCEPT STORE will refund the price of the product to the customer.

12. Data protection
Rabbits Concept Store applies the regulations on the protection of personal data RGPD, we invite you to read our Privacy Policy which is part of our Terms and Conditions of Sale

13. Electronic signature

The “validation click” constitutes an electronic signature.
This electronic signature has between the parties the same value as a handwritten signature.

14. Evidence
The computerized records stored in RABBITS CONCEPT STORE’s computer systems under reasonable security conditions will be considered as proof of communication, orders and payments between the parties.
The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.

15. Intellectual property
RABBITS CONCEPT STORE is the owner of the intellectual property rights on the site and the right to distribute the elements appearing in the catalog of the electronic shop and in particular the photographs for which it has obtained the necessary authorizations of the persons concerned.

Consequently, the partial or total reproduction, on any medium whatsoever, of the elements making up the site and the catalog, their use and their provision to third parties are strictly forbidden. Anyone with a website wishing to place on his site a simple link to the RABBITS CONCEPT STORE website must request permission from RABBITS CONCEPT STORE. An authorization given by RABBITS CONCEPT STORE will in no way constitute an implicit agreement of affiliation and will in no case be given definitively. Upon request from RABBITS CONCEPT STORE, this link must be removed. Any hypertext link to the site www.rabbits.worldet using techniques such as “framing” or “in-line linking” is strictly prohibited.

16. Full contract and voidness
A change of legislation, regulation or court decision making one or more clauses of these Terms and Conditions null and void can not affect the validity of these Terms and Conditions.
Such a change or statement could in no way allow the Customer to not respect these Terms and Conditions.
If a condition was not explicitly mentioned, it would be considered as governed by the practices in force in the sector of distance selling whose companies are headquartered in France.

17. No waiver

The fact that RABBITS CONCEPT STORE does not claim a breach by the customer of any of its obligations could not be interpreted as a waiver of the obligation in question and to take advantage of this breach later.

18. disagreement

This contract is subject to French law, both for the substantive rules and for the rules of form.

19. Duration and application

These Terms apply to any purchase made on The present Conditions can be modified at any time by RABBITS CONCEPT STORE. The applicable Conditions are those in force on the date of the registration of the order.